At Cotton and Dust® Products of West Texas, we don't really have a return policy. We take great pride in what we make here, and our first goal is to make sure that our customers are very aware of that. This however, requires the customer to put an extraordinary amount of trust into the company. Since trust is such a scarce commodity, we can only do this by building relationships over time with our customers so that in the future, there is never a doubt as to where we stand.
We handle returns on a case by case basis with the ultimate objective of satisfying the customer. Our philosophy is to deal with customers fairly and reasonably; we hope they will be fair and reasonable with us as well. We want you to be a lifelong customer, not just a sale.